Shipping & Delivery Policy
Last Updated: September 2026
At Yosu Mart, we work to make sure your orders are processed and delivered as smoothly as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered to customers.
1. Delivery Locations
Yosu Mart delivers to locations supported by our delivery partners and available during checkout.
Delivery availability may vary depending on the product, seller, and customer’s location.
2. Order Processing
After an order is successfully placed, the order will be processed for shipment.
Processing time may vary depending on the product and availability. Products that require additional preparation may take longer to dispatch.
3. Estimated Delivery Time
The estimated delivery time may vary depending on:
Delivery location
Product availability
Order processing time
Shipping partner
Weather and other circumstances
Public holidays or unexpected events
Where available, an estimated delivery date or timeframe will be shown on the product page, checkout page, or order details.
Delivery estimates are not guaranteed and may occasionally change due to circumstances outside our control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.
Shipping charges may vary based on the delivery location, product, order value, package size, weight, or other applicable factors.
5. Order Tracking
Where tracking is available, customers may receive tracking information through their Yosu Mart account, order details, email, SMS, or other available communication channels.
Tracking information may take some time to become available after an order has been dispatched.
6. Multiple Products or Orders
If an order contains products that require different processing or shipping arrangements, items may be delivered separately.
Customers may therefore receive multiple packages for the same order.
7. Delivery Address
Customers are responsible for providing an accurate and complete delivery address, including:
Full name
Phone number
Municipality/city
Area or locality
Street or landmark
Other information required for successful delivery
Yosu Mart may not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
8. Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, the customer refuses the package, or for another customer-related reason, additional delivery attempts or charges may apply where applicable.
9. Delayed Delivery
Although we aim to deliver orders within the estimated timeframe, delays may occur because of weather, transportation issues, holidays, operational problems, natural events, or other circumstances beyond our reasonable control.
We appreciate your patience when such delays occur.
10. Damaged Package
If your package appears seriously damaged at the time of delivery, please notify the delivery person where possible and contact Yosu Mart customer support as soon as possible.
Customers may be asked to provide photographs, videos, or other information to help us investigate the issue.
11. Delivery Confirmation
An order may be considered delivered once it has been successfully handed over to the customer or an authorized recipient at the provided delivery address.
12. Changes to This Policy
Yosu Mart may update this Shipping & Delivery Policy from time to time. Any updated version will be published on this page.
13. Contact Us
For questions regarding your delivery or shipment, please contact Yosu Mart through our official customer support channels.