Cancellation & Returns Policy
Last Updated: September 2026
At Yosu Mart, customer satisfaction is important to us. This Cancellation & Returns Policy explains when an order may be cancelled and when an eligible product may be returned.
1. Order Cancellation
Customers may request cancellation of an order before it has been dispatched, subject to the applicable order status and circumstances.
Once an order has been dispatched or handed over for delivery, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.
2. How to Request Cancellation
To request cancellation, customers should contact Yosu Mart through the available customer support channels and provide the relevant order information.
Cancellation requests are subject to the status of the order at the time the request is received.
3. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be available.
If the product is eligible for return, the customer may request a return after receiving the product according to this policy and the applicable product-specific return conditions.
4. Return Eligibility
Only eligible products may be returned.
The return eligibility of a product may depend on:
Product category
Condition of the product
Reason for return
Product-specific return conditions
Applicable return timeframe
Customers should check the product page and order information for any product-specific return requirements.
5. Product Condition
To be eligible for a return, the product should generally be:
Unused or in acceptable condition as applicable
In its original packaging where required
Complete with accessories, manuals, tags, or other included items where applicable
Accompanied by proof of purchase or order information
Products that have been used, damaged, altered, or returned without required accessories or packaging may not qualify for a return.
6. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, please contact Yosu Mart customer support as soon as possible.
We may request photographs, videos, or other information to verify the issue and determine the appropriate resolution.
7. Non-Returnable Products
Certain products may not be eligible for return because of their nature, hygiene requirements, personalization, perishability, or other applicable conditions.
Product-specific return restrictions will apply where stated on the product page.
8. Return Request Review
All return requests may be reviewed before approval.
Yosu Mart may require information or evidence relating to the reason for the return. Returned products may also be inspected after they are received.
Approval of a return request does not necessarily mean that a refund will be issued before the returned product has been inspected, where inspection is required.
9. Return Shipping
Return shipping arrangements and charges may vary depending on the reason for the return and the applicable product conditions.
Where a return is approved because the product was damaged, defective, incorrect, or otherwise eligible under our applicable policy, Yosu Mart may provide an appropriate return solution.
10. Exchange or Replacement
Where available and applicable, an eligible returned product may be replaced or exchanged instead of refunded.
Replacement or exchange availability depends on product availability and the circumstances of the request.
11. Refunds
If a return or cancellation qualifies for a refund, the applicable refund will be processed according to Yosu Mart’s refund procedures and the payment method used for the order.
The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.
12. Returns That Do Not Meet Requirements
Yosu Mart may reject a return request if the product does not meet the applicable return conditions, the request is outside the applicable return timeframe, or the product is excluded from returns.
If a return is rejected after inspection, the product may be returned to the customer where applicable.
13. Customer Responsibility
Customers are responsible for providing accurate order information and following the applicable return instructions.
Customers should keep the product, packaging, accessories, and proof of purchase until the return process has been completed.
14. Changes to This Policy
Yosu Mart may update this Cancellation & Returns Policy from time to time. Any updated version will be published on this page.
15. Contact Us
For cancellation or return assistance, please contact Yosu Mart through our official customer support channels and provide your order number and relevant details.